Privacy Policy

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This Privacy Policy is meant to help you understand what information that Myride Application Sdn Bhd collect, use, process and disclose your Personal Data through the use of MyRide’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services globally, operated by MyRide (collectively, “Services”).

Personal Data is any information which can be used to identify you and from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, race, date of birth, religion, vehicle and insurance information, and financial information.

I.  COLLECTION OF PERSONAL DATA

By signifying your consent to us, MyRide Application Sdn Bhd. (“MyRide “), processing the following personal data as provided by you and / or a service provider engaged by MyRide and / or collected by or through MyRide’s mobile application, products or services (“Products“) and / or obtained from the public domain.

Which may include but is not limited to personal data:

· You provide when signing up for product.

· Collected from the Products.

· Collected from your mobile phone via MyRide’s mobile application and websites.

· Obtained from your communication with MyRide through various methods such as emails, social media, letters, telephone calls or conversation you have with MyRide’s personnel or our authorized agents.

· Obtained from the public domain and third parties such as statutory bodies or government agencies.

Which may include personal data that relates to:

· Your identity (including your name, your date of birth, National Registration identification Card / passport details and photograph). 

· Your contact information (including your telephone numbers, e-mail and mailing addresses).

· Your payment information (including your credit card information).

· Your demographical information (including your zip / postal code or region, hometown, gender or education level).

· MyRide Driver App will use geographical location (including real-time -09-09 Geolocation, historical Geolocation, Location while app is in background).

· Your vehicle’s movement (including your vehicle’s speed, travel direction, and history of travel).

II.  USE OF PERSONAL DATA

The information is necessary to us. If you do not provide or allow us to process all the information as per requested, we will not be able to keep your complete record of information, thus affecting our ability to accomplish the above stated purposes.

Where applicable, we will process your personal data for the following purposes:

· To process and complete any transaction in connection with the Product.

· To monitor and analyze usage and other trends.

· To personalize and improve the Product and your experiences with the Products (such as to provide content or features to further match user interest).

· To increase the Products’ functionality and user friendliness.

· To facilitate your use of, and our administration and operation of the Products.

· To request feedback and to otherwise contact you about your use of the Product.

· To respond to your emails, question, comments, requests and complaints, and to provide customer service.

· To send your confirmation, updates, security alerts, additional information about the Product and support and administrative message.

· To provide to you marketing information relating to our product, service and for all other purposes in relation or incidental to the above.

· Our app is for E-Hailing Driver. In that based on their current location our system finds the nearest driver and send him the request for ride.

· For this request, we need to continuously sense the driver location and update the latest location in our system.

· Even if Driver kills the app, we need to get the latest location of driver in our system. So, to update it we are sending driver location to our system using background service even if the app is in background.

III.  USER PERMISSION

We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.
 

android.permission.CAMERA
android.permission.READ_PHONE_STATE
android.permission.GET_ACCOUNTS
android.permission.READ_CONTACTS
android.permission.FILES_IMAGES
 

Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, read contact for perusing contact subtleties for a crisis call and read files for document verification. Information of clients taking under an authorization is appropriately secure and under the law of google consent.
 

Location Permission Declaration:
 1) ACCESS_FINE_LOCATION
 2) ACCESS_COARSE_LOCATION
 3) ACCESS_BACKGROUND_LOCATION
 

ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
 

Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents.
 

ACCESS_BACKGROUND_LOCATION
 

Above the location background, permission is used for tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.
 

CONTACT INFORMATION
 

We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us
 

Collecting and Using Your Personal Data
 

Types of Data Collected Personal Data While using Our Service,
 

We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
 

• Email address
 • First name and last name
 • Phone number
 • Address, State, Province, ZIP/Postal code, City
 • Usage Data
 • SMS for one-time verification

. Files - Images, Documents.
 

SMS permission is needed for one-time verification of the user's mobile number. When we log in to the application with the mobile number, we need OT for verifying the user identity. Images are required to verify the documents like id proof of the client.
 

Information Collected while Using the Application
 

While using our application, in order to provide features of our application, We may collect, with your prior permission:
 

● Information regarding your location
● Information from your Device’s phone book (contacts list) 

. Information from your Device's Files(Images)
 

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.

 Information from your Device’s phone book (contacts list)
 

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Information from your Device's Files(Images)
 

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.
 

Usage Data
 

Usage Data is collected automatically when using the Service.
 

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
 

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
 

IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.

· Agents, vendors, consultants, and other service providers (including but not limited to professional, financial and / or payment service provider) that provide services including data processing services relating to the purposes above.

· Insurance providers of which you may have or not active policies.

· Your agents and advisers (including but not limited to professional advisers) and any other person notified and authorize by you.

· Government agencies / statutory bodies / authorities.

· Our assignee’s or potential assignee’s, acquirers or potential acquirers and successors-in-title.

· Any person, who is under a duty confidentiality who has undertaken the responsibility to keep such data confidential.

· MyRide’s related and associated companies and affiliates (whether locally or globally).

· Other parties, in respect of whom you have consented to the disclosure of your personal data, including but not limited to insurer to whom you have chosen to disclose your personal data.

Ø  We may also disclose your personal data (within and outside Malaysia) for a good faith:

· To comply with requirements of the government, law enforcement agency, any authorities to whom MyRide is subject to any order of court.

· As is necessary or relevant in relation to any legal process.

· If required or authorized by law.

· As is reasonably necessary or appropriate to protect the right, property, or safety of Mycar related and associated companies and affiliates (whether locally or globally) our users, our employees, copyright owners, third-parties or the public.

IV.  ACCESS, CORRECTIONS AND COMPLAINTS

If you would like to make any inquiries or complaints or request to access, correct or limit our processing of your personal data, you may contact our via apps or at info@myrideasia.com

Changes To This Notice

We may review and update this notice from time to time to reflect changes in the law, change in our business practices, procedures and structure, and the community’s changing privacy expectation.

You should check this notice occasionally to ensure that you are aware of the most recent version which will apply each time you access this website.

While it is not generally feasible to notify you of the changes to the notice, latest version of this notice will be  available on this page on our websites. alternatively, please contact our Customer Center at  info@myrideasia.com

In the event of any inconsistencies between the English version and Bahasa Malaysia version of this notice, the English version shall prevail.